Customer Success Lead

About thinkbridge

thinkbridge builds the business systems growing companies run on: ERP replacements, connected systems, AI agents inside real workflows and modernized legacy software. We have built custom software for growing companies for more than 12 years.

Today we deliver every system with thinkOne, our method that pairs our experts with our agentic engineering and delivery platform. The platform writes much of the code. Our people understand the client's business, work out the right solution and take it to production. A typical system goes live in about four months. Our commitments to clients are written into the contract before a build starts.

Why work at thinkbridge

• About 80% of the job is thinking and problem solving: the rest is building.
• Our clients stay with us for four to five years on average, so you get to know their business well.
• Part of the working week is set aside for learning, so it doesn't eat into your evenings.
• You can move into a different role inside thinkbridge.
• We are Great Place to Work Certified and have an employee NPS above 90. See what our people say and the industry firsts behind our certification.

Benefits:
Benefits built for remote-first work

• Work from anywhere.
• Shape your day around your life, as long as the work lands on time.
• Take time off when you need it.
• A work laptop of your own, set up the way you like it within our security guidelines.
• Weeks when the team gets together in person to work side by side.
• Learning time in working hours, and paid certifications.

Five values guide how we build for clients and how we work with each other: Outcomes, Quality, Accountability, Communication and Care.

In practice:

• We take software to production.
• We check our work before anyone else has to.
• We stand by our commitments.
• We keep people informed in plain language.
• We treat a problem as ours to solve.

We hire curious people who own the outcome.Meet the team that leads thinkbridge.

New graduates

thinkSchool is where graduates start their careers at thinkbridge.

Equal opportunity

thinkbridge is an equal opportunity employer. We hire on skills and character, and we treat every applicant fairly.

See all open roles

Questions about working at thinkbridge